Refunds
At Oh! Sweet Vegan, we strive to ensure your satisfaction with every purchase. If you are unsatisfied with your purchase, we're here to help.
Eligibility for Refunds:
- We accept refund requests within [number of days] days from the date of purchase/delivery.
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.
Refund Process:
- Contact Us: Please contact our customer service team to initiate the refund process. Provide your order number and details regarding the reason for the refund request.
- Return of Item: If your refund request is approved, you may be asked to return the item(s) to us. Ensure the product is securely packaged to prevent damage during return shipping.
- Refund Issuance: Once we receive the returned item(s) and verify their condition, we will initiate the refund. Refunds will be issued to the original payment method used for the purchase.
Non-Refundable Items:
- Certain items may not be eligible for refunds, such as perishable goods.
- Gift cards or downloadable products are generally non-refundable.
Shipping Costs:
- Unless the return is due to an error on our part, shipping costs for returned items are the customer's responsibility.
- Original shipping costs are non-refundable.
Processing Time:
- Refunds may take 7 days to process after receiving the returned item(s). The time taken for the refund to reflect in your account may vary based on your financial institution.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will work to resolve the issue promptly.
Contact Us:
Please contact our customer service team if you have any questions or need further refund assistance.