Shipping policy

At Oh! Sweet Vegan, we aim to provide efficient and reliable shipping services for our customers. Please read the following shipping policy to understand how we process and deliver your orders.

Order Processing:

  • Orders are typically processed within 1 business day from the date of purchase. Orders for Seamoss and pies placed on Wednesday, Thursday or Friday will be shipped the following Monday or Tuesday as we dont want to ensure it doesnt sit wit the postal carrier over the weekend. 
  • We strive to ensure prompt processing; however, delays may occur during peak seasons or due to unforeseen circumstances.

Shipping Methods:

  • We offer standard shipping options and, in certain cases, expedited shipping options. The available shipping methods and their estimated delivery times are specified at checkout.

Shipping Locations:

  • We currently ship throughout the UNITED STATES. Please note that certain restrictions or additional shipping charges may apply to specific regions.

Shipping Costs:

  • Shipping costs are calculated based on the selected shipping method, delivery location, and the weight/size of the package. The shipping cost will be displayed during the checkout process.

Tracking Orders:

  • Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information. You can track your package using the provided tracking number.

Delivery Timeframe:

  • Estimated delivery times provided at checkout are for reference purposes and may vary based on the shipping carrier, delivery location, and unforeseen circumstances such as weather delays or customs clearance.

Delivery Issues:

  • WE STRONGLY ENCOURAGE YOU TO OPT-IN AND PURCHASE THE PACKAGE PROTECTION. Please contact our shipping protection carrier SHIPINSURE immediately if there is non-delivery, delays, or package damage. We will work with the shipping carrier to resolve the issue to the best of our ability.

International Shipments:

  • For international orders, please note that the recipient is responsible for additional customs duties, taxes, or fees imposed by the destination country. We are not liable for any such charges.

Shipping Restrictions:

  • Certain products may have shipping restrictions based on their nature or regulatory requirements. Any such restrictions will be communicated on the product page or during checkout.

Contact Us:

If you have any questions or need further assistance regarding shipping, please contact our customer service team.